Specifically designed to assist you to become the best destination ambassador you can be for Rotorua, the program aims to provide you with the tools, information and techniques required to not only engage with customers confidently but to also share that little bit more about this special place we are proud to call home. The Manaaki training program helps deliver on our core values as a visitor destination, embracing our heritage, supporting our journey as a bilingual city and delivering on the strategies within Rotorua's Destination Management Plan.
Manaakitanga is one of the most important concepts to Māori people, and in particular, the
backbone of Rotorua Tourism & Hospitality.
Manaakitanga is a process of showing hospitality, kindness, generosity, supports the process of showing respect and care for the
people who use services.
Our unique city was built on these principles and values of looking after
people and how they are treated, it is our wero (challenge) to continue
this legacy now and into the future.
Customer service is key to any business that provides a service to
customers. To really deliver excellent service, you must go the extra
mile and provide great customer service.
Manaaki Rotorua is a training tool for business and has a focus on giving
you entry-level skills with tips on frontline service for customers.
He aroha whakatō, he aroha puta mai - If kindness is sown than kindness you shall receive.