Manaakitanga & Delivering Exceptional Experiences
This module covers the importance of Manaakitanga; our need to continue that legacy and the benefits of doing so to our community and ourselves as individuals. We will also look at those key attributes required to deliver a great visitor experience and the core competencies that underpin that.
Rotorua Insights, Key Facts and Local Knowledge Tips
This module explores the exciting diversity that is on offer here in Rotorua. Where to go, what to see, when our major events are on, as well as key facts, helpful local tips and insider knowledge that will assist you to become the best Rotorua Ambassador you can be.
Te Reo Māori Pronunciation
Local Stories & Te Arawa
In this module, we’re going to cover off common Māori phrases, pronunciation tips and how to introduce yourself in Te Reo. We’re also going to take a closer look at local Te Arawa history, stories and street names as well as how the Rotorua township was established and why this is so unique.
Introduction to the courses - start here