This course is for new frontline staff to understand the basics of good customer service in a food and beverage-based business. 

Lifting the service standards for Rotorua is important, as it means happy locals that feel valued when they dine out, happy visitors that recommend a good time in Rotorua and it means a more profitable and satisfying business for owners and staff working in the sector. 

For those of you that wish to extend your knowledge further, we recommend that you complete the following Manaaki modules in this order:


If you get a taste for hospitality, tourism and want to further your formal training - Toi Ohomai | Te Pukenga based here in Rotorua offers excellent work while you learn training opportunities or you can study full time at campus.